On 12/10/2010 8:39 AM, Chris Craddock wrote:
... I can tell you from first hand experience over (mumble) years, sending in an RCF is about as useful as yelling down a well.
In all fairness, I've had pretty good luck with RCFs. The problem for me was often the amount of my time it took to fully explain what was wrong/missing and sometimes go back and forth about it. I had enough trouble convincing myself to open PMRs. -- Edward E Jaffe Phoenix Software International, Inc 831 Parkview Drive North El Segundo, CA 90245 310-338-0400 x318 [email protected] http://www.phoenixsoftware.com/
