I also solved this problem a few years back by setting up a few mail box filters on our mail server that limited the attachement size of mail coming in. If a message came in that was over 5mb we would dump it via the filter and auto reply back to the customer with an alternate method of delivering large files. We also setup a job to restart the AR mail service every night at 4 am. After doing this the issue went away for ever.
-------------------------------------------- On Wed, 1/7/15, Davin Lindner-Green <[email protected]> wrote: Subject: Re: Email engine out of memory error To: [email protected] Date: Wednesday, January 7, 2015, 11:57 AM Hello Hany, You don't mention the version of Email Engine or whether you are on Windows, but if you are on Windows one problem that exists with the email engine at least in version 7.6.4 (and others as well) is that there is a leading space in one of the registry keys. If you click Start > Run > Regedit, then locate the registry keys at “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BMC Remedy Email Engine - <your server name> 1\Parameters” Check the values in JVM Option Number 3 and 4. If you edit the value, you may find that there is a leading space (the first character is a space). If so remove that leading space, save the value and restart email engine. The effect of the leading space is that the email engine JVM doesn't get the -Xmx option correctly so runs with a default max heap size, which is not sufficient and leads to these types of errors. I don't know if you followed Monika's suggestion below to edit the "Java Runtime Environment Settings" whether that would also resolve this issue. I'm not clear on when and how parameters set in the Java Control Panel are passed to Java processes like email engine, so that suggestion may also fix the issue as well. Thanks, hope that helps, Davin www.raptek.com * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions On Jan 7, 2015, at 2:24 AM, monika ashtewar <[email protected]> wrote: > ** > Hi Hany, > > Following are the steps to increase heap size in java- > > Step1:- Go to Control Panel. Click on "Start" button. Then click on "Control Panel." > Step2:- Go to Java settings. In the next dialog click on "Java," usually at the bottom of the other Programs; "Java Control Panel" dialog pop-up opens. > Step3:- Select "Java" tab. Inside the Java tab, click on "View" button. It opens the "Java Runtime Environment Settings" > Step4:-Change amount of heap. In the "Runtime Parameters" column change the value, or if it is blank decide for the new value, of the Java memory. > Step5:-Modify the parameter. To modify the parameter, double click in the "Runtime Parameters" column and, > > type -Xms512m - that assigns 512MB memory for the Java. > type -Xms1024m - that assigns 1GB memory for the Java. > type -Xms2048m - that assigns 2GB memory for the Java. > type -Xms3072m - that assigns 3GB memory for the Java, and so on. > • Please note, it begins with a minus sign and ends to an m. > • Also note, there is no blank space between characters. > Kindly confirm after increasing the heap size the issue is resolved or not. > > Thanks and Regards > Monika Ashtewar > > > On 1/7/2015 5:00 AM, Hany Abd Elfattah wrote: >> ** Hi All and happy new year >> I face out of memory error on the email message error, tried to restart the mail service many times but with the same error, vendor told me to increase the java heap size but I couldn't find from where >> >> The error as follows >> >> 452 4.3.1 Out of memory >> com.sun.mail.smtp.SMTPSendFailedException: 452 4.3.1 Out of memory >> >> at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388) >> at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959) >> at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583) >> at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:460) >> at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:191) >> at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) >> >> Thx, >> Hany >> >> >> >> -- >> BR, >> Hany >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
