Here's the line where it's erroring out:
(Dec 29 2014 10:18:57.652 AM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_WARNING_RESULT],Detail=[BMC_ARSUITEKIT_NOT_ENOUGH_TEMP_SPACE[DiskSpace[2]:1500
MB,Base64:RDpcVEVNUFw=,DiskSpace[2]:-1
byte];BMC_AR_SUITE_KIT_WARNING_HWDETECT_CPU[String:2.8
GHz];BMC_AR_SUITE_KIT_WARNING_APPS[String:1 GB];BMC_ARSUITEKIT_JRE_MESSAGE]}
(Dec 29 2014 10:18:57.652 AM
-0500),INFO,com.bmc.install.product.arsuitekit.ARSuiteKitDetectHWSystemValidationTask,
LOG EVENT {Description=[Validation
warning],Detail=[BMC_ARSUITEKIT_NOT_ENOUGH_TEMP_SPACE
BMC_AR_SUITE_KIT_WARNING_HWDETECT_CPU
BMC_AR_SUITE_KIT_WARNING_APPS
BMC_ARSUITEKIT_JRE_MESSAGE]}
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Patil, Vivek
Sent: Monday, December 29, 2014 1:43 AM
To: [email protected]
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free
Disk Space
**
Hi Lisa,
If you are doing upgrade to 8.1 Sp2 then check whether you can copy
installer to -Djava.io.tmpdir .
Starting from 8.1 SP2 BMC Remedy Installers use default temp denoted by
=-Djava.io.tmpdir.
export _JAVA_OPTIONS=-Djava.io.tmpdir=<large size path >
# Can you share below information :
1] Install Logs : for what path is installer throwing an error ? check for
severe keyword in TEMP\*Install.log file
2] Share the Zip All install logs collected using Maintenance Tool
3] Try to use Java Debugger and check the code in setup.jar of installer.
Which installer is throwing this ? AR or ITSM ?
Thanks,
Vivek@bmc
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of hristo ninov
Sent: Thursday, December 25, 2014 1:14 PM
To: [email protected]
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free
Disk Space
**
Hello,
I have had similar issues with BMC installations. In every such case the root
cause was not permissions but Windows compatibility. Run the installer in
compatibility mode.
Regards,
Hristo
-------- Оригинално писмо --------
От: Robert Heverley
Относно: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free
Disk Space
До: [email protected]
Изпратено на: Сряда, 2014, Декември 24 20:36:57 EET
Hey Lisa,
I had a similar issue a few years ago and I cleared the issue by giving ARAdmin
local administrator rights. I don't know if this is still the case, but it may
be worth a try. Thank you.
Robert Heverley
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS
Sent: Wednesday, December 24, 2014 5:54 AM
To: [email protected]
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free
Disk Space
I want to thank everyone for their help. I've tried all of your suggestions and
nothing it working (I did not try the quota thing though from the MSDN link -
that's the only thing I did not try).
What I'm going to do is try to upgrade from 7.6.4 SP4 to SP5 and see if I get
the same problem, if so, then it's definitely something on the server that's
not allowing me to read or install (even though I have admin rights on the
server and the folders).
Stay tuned!
Thanks!
Lisa
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Tuesday, December 23, 2014 3:22 PM
To: [email protected]
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free
Disk Space
Personally I would do the install like this ...
Shift Right-Click on the Disk1 folder you extracted to the D drive and choose
"Open command Window here"
In the command prompt do:
SET TEMP=D:\TEMP
SET TMP=D:\TEMP
setup.cmd
This will set the environment to the temp folder you want the install to use
and will also run the install as admin.
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS
Sent: Tuesday, December 23, 2014 1:06 PM
To: [email protected]
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free
Disk Space
Hi Anish!
I did not run the installer from the zip file. I open up the zip file and take
the disk1 folder and move it under the D: drive and then double click on the
setup file.
Maybe I just need to uninstall 7.6.04 sp4 and just install a fresh 8.1 sp2.
Lisa
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Anish Karkare 2
Sent: Tuesday, December 23, 2014 1:53 PM
To: [email protected]
Subject: Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free
Disk Space
Just to confirm, did you extract the install files before running the installer?
I have seen this when you open the downloaded zipped file directly by double
clicking and running the installer?
Try this,
Right click downloaded zip file and extract using winzip or any other third
party utility to a folder on your d drive. This will extract all files to the
directory specified. Run the installer from there
--- Original Message ---
From: "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" <[email protected]>
Sent: December 23, 2014 11:28 AM
To: [email protected]
Subject: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk
Space
I'm getting an error that my installation folder only has 0 MB of free Disk
Space and I have over 4 GB's of Free Disk Space. I researched this and some
people suggested updating the TEMP environment which I have done, but to no
avail. Is there anything else I need to check? I'm an administrator on the
folders. This is a Windows Server. I was able to upgrade my other server from
8.1.01 to 8.1 SP2 without any problems (same server type and structure).
Any ideas?
Lisa Kemes
Remedy Consultant
Dev Technology Group
DLA Office: (717) 770-6437
Cell Phone: (717) 602-9460
[email protected]
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