It also prevents the ticket to be updated until the ticket is reassigned. Brian Goralczyk Phone 574-643-1144 Email [email protected]
On Tue, Dec 23, 2014 at 4:04 PM, Neely, Leonard <[email protected]> wrote: > ** > > Not sure I understand why that wouldn't work. Setting a support group to > "Offline" doesn't alter the visibility of Incidents that are already > assigned to that group. So, those incidents should still be visible in the > IM Console, and searchable. I does however, prevent that support group > from being selected for assignment - Which is what it sounded like you end > goal was? > > > > *Leonard Neely* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Brian Goralczyk > *Sent:* Tuesday, December 23, 2014 12:41 PM > *To:* [email protected] > *Subject:* Re: ITSM Support Groups > > > > ** > > Leonard, > > > > Thanks for the definition. I am looking more from a functional level. I > am hoping someone knows a trick to allowing a support group to finish up > the open tickets they have but not allow any more tickets to be assigned to > the support group. > > > Brian Goralczyk > > Phone 574-643-1144 > > Email [email protected] > > > > On Tue, Dec 23, 2014 at 3:02 PM, Neely, Leonard <[email protected]> > wrote: > > ** > > Brian, > > > > I'm pretty sure that this has not changed in 8.1, but in 7.6, the Config > guide says: > > > > Obsolete - Record is no longer used but it is kept in the system for > reference. > > The record should not be deleted. It is no longer available for selection. > > > > Offline - Record has been taken out of Enabled status for a period of time > with > > the intent of enabling it again in the future. The record is no longer > available for > > selection. > > > > HTH > > > > *Leonard Neely* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Brian Goralczyk > *Sent:* Tuesday, December 23, 2014 11:39 AM > *To:* [email protected] > *Subject:* ITSM Support Groups > > > > ** > > What is the difference between obsolete and offline in ITSM 8.1? > > > > I need to allow the tickets assigned to the group to be completed without > allowing any more tickets to be assigned to the group. > > > > Any suggestions? > > > > Thanks everyone that is still stuck working this week. :-) > > > Brian Goralczyk > > Phone 574-643-1144 > > Email [email protected] > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
