Hi again!

Thank you all for the input.  After BMC kicked it around some more, they said 
this option (in LJ's response) is what they would recommend however, they want 
the DBA (I wear that hat too) to use an oracle job to import it in case there 
is any 10g to 12c data restructuring that needs to happen.  "The oracle tools 
hopefully will realize it's importing a 10g DB and change any 
fields/structure/etc"  Let's hope so!  After the upgrade install of ARS, they 
want me to run the BPCU (best practice conversion utility) before I move on to 
installing the mid tier.  If you have any comments/recommendations on this, I'd 
be happy to have them.

And speaking of mid tier....We have been using crystal reports developer 
edition AKA crystal reports server XI R2
(http://store.businessobjects.com/store/bobjamer/en_US/pd/ThemeID.29254600/parentCategoryID.57065700/categoryID.57103400/productID.97983100/categoryId.57103400?resid=VI82NgoydREAANjcPmMAAAAI&rests=1418736846207)
  
w/ our 7.1 setup.  According to the compatibility matrix, we should use BOXI 
3.1 or 4.0, Crystal Rpts Svr 2008 or 2011.  Since we have less than 200 users.  
Is one version better than another and worth spending more $$ on?

Opinions...Go!

On Fri, 12 Dec 2014 10:58:27 -0700, LJ LongWing <[email protected]> wrote:

>Carina,
>I have done a 7.5 32-bit -> 8.1 64-bit before, and I did exactly like you
>said...install a new on the new server, and then upgrade....
>
>The thing about the upgrade is that it's not necessarily upgrading the DB
>that was installed, it's upgrading the DB that's pointed to during the
>upgrade....so, from that, what I would try, and expect it to work, is to
>1 - Install 8.1 in a 'new' install on the new hardware, new db, etc
>2 - Restore the prod db to the same server as the new install was done to
>3 - Point your 'new' install to the restored db via config files
>4 - Upgrade the Remedy install to 8.1
>
>which is essentially option B if I'm not mistaken...
>
>On Fri, Dec 12, 2014 at 10:54 AM, Carina Burns <[email protected]>
>wrote:
>>
>> I should add that the first suggestion I received on my new support ticket
>> was to upgrade the Oracle 10g database to 12c.  Unfortunately, as there are
>> other applications pointing to it that aren't certified with 12c, I can't
>> do this.
>>
>>
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