If you concurrently run a filter log, do you see any filters kicking off on the HPD:IncidentInterface_create and then erroring out? It looks like no records were recognized at run-time.
On Mon, Sep 22, 2014 at 11:49 AM, Hennigan, Sandra < [email protected]> wrote: > ** > > I really hope that someone can assist! > > > > Environment: > > ARS 8.1 > > ITSM 8.1 > > Oracle db > > Mid-Tier 8.1.01 SP1 > > Atrium SSO > > > > Goal: By calendar date/time, auto generate a new Incident. > > > > A Staging form was created in order to stage the data needed on the > Incident form. A new record is added to the Staging form for each specific > type of ticket to auto generate an Incident. After review of the record, > the Status is set to “Send”. An Escalation runs on the 1st of the month > to Push Fields from the Staging form to the HPD:IncidentInterface_Create > form on records where $Status__c$ = "Send" (on Staging form). > > > > Works great in Test – Incident submitted; no errors, no issues. Packing > List created with Form & Escalation. Packing List exported/imported; Form & > Escalation added to Production. > > > > Production: Record in Staging form manually added. Escalation is run on > demand. Logging entry: > > > > <ESCL> <TID: 0000003412> <RPC ID: 0000125150> <Queue: Escalation> > <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > > <Overlay-Group: 1 > /* Mon Sep 22 2014 09:21:36.8830 */Checking > ITM:GenerateMaintenanceINC (enabled) : going to fire in 762024 seconds on > ITM:Staging_GenerateIncident > > <ESCL> <TID: 0000003412> <RPC ID: 0000125150> <Queue: Escalation> > <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > > <Overlay-Group: 1 > /* Mon Sep 22 2014 09:21:36.8830 */Stop > escalation processing > > <ESCL> <TID: 0000003412> <RPC ID: 0000125150> <Queue: Escalation> > <Client-RPC: 390603 > <USER: AR_ESCALATOR (Pool 1) > > <Overlay-Group: 1 > /* Mon Sep 22 2014 09:21:36.8830 */Set new > firetime of 24 seconds > > <ESCL> <TID: 0000006540> <RPC ID: 0002650043> <Queue: Admin > > <Client-RPC: 390600 > <USER: AR_ESCALATOR > > <Overlay-Group: 1 > /* Mon Sep 22 2014 09:21:38.9600 */Start > escalation processing -- Operation > > <ESCL> <TID: 0000006540> <RPC ID: 0002650043> <Queue: Admin > > <Client-RPC: 390600 > <USER: AR_ESCALATOR > > <Overlay-Group: 1 > /* Mon Sep 22 2014 09:21:38.9600 */Checking > ITM:GenerateMaintenanceINC : running on demand on > ITM:Staging_GenerateIncident > > <ESCL> <TID: 0000006540> <RPC ID: 0002650043> <Queue: Admin > > <Client-RPC: 390600 > <USER: AR_ESCALATOR > > <Overlay-Group: 1 > --> Passed -- perform actions > > <ESCL> <TID: 0000006540> <RPC ID: 0002650043> <Queue: Admin > > <Client-RPC: 390600 > <USER: AR_ESCALATOR > > <Overlay-Group: 1 > CIS000000000001 > > <ESCL> <TID: 0000006540> <RPC ID: 0002650043> <Queue: Admin > > <Client-RPC: 390600 > <USER: AR_ESCALATOR > > <Overlay-Group: 1 > 0: Push Fields > > <ESCL> <TID: 0000006540> <RPC ID: 0002650043> <Queue: Admin > > <Client-RPC: 390600 > <USER: AR_ESCALATOR > > <Overlay-Group: 1 > /* Mon Sep 22 2014 09:21:38.9700 > */ITM:GenerateMaintenanceINC completed on ITM:Staging_GenerateIncident > (Elapsed time: 0.0100 seconds) > > <ESCL> <TID: 0000006540> <RPC ID: 0002650043> <Queue: Admin > > <Client-RPC: 390600 > <USER: AR_ESCALATOR > > <Overlay-Group: 1 > /* Mon Sep 22 2014 09:21:38.9700 */Stop > escalation processing > > > > No HPD:IncidentInterface_Create is submitted. > > > > I even added a Notify action to email me when the Escalation fires; email > received. No arerror.log entry. The plan is to have the Escalation run > during non-business hours. Testing has been done over the weekend during > non-business hours. It doesn’t matter if I use Interval, set the Date/Time > or select Run now on the Escalation - No HPD:IncidentInterface_Create is > submitted. > > > > Any suggestions? > > > > Thank you, > > > > Sandra Hennigan > > Remedy Developer > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *Tauf Chowdhury* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
