What version of boxi > On Sep 18, 2014, at 2:31 PM, William Rentfrow <[email protected]> > wrote: > > ** > Quick overview: > > · BOXI on remote Windows server > · ARS/MT 8.1 on the same server, SuSe Linux, non-root install > · Remote Oracle DB > · Report working directory set to /<install dir>/ar/reportTemp > · HTTP/App server is Websphere, running as user ws > · Remedy is running as user "d" for this example > · /ar/reportTemp is owned by user ws with permissions drwxrws--- > · Web/AR reports work just fine > > We are 99.9% sure the BOXI server in installed and configured correctly with > the ARWebReportViewer - we have other implementations of Remedy in this > configuration. But all of those have independent mid-tier servers. > > When we try to run a BOXI report we get the following error (see end of > message). On the surface it seems to indicate the directory on the BOXI > server already has the report, but when we check it the report does NOT exist > in the BOXI working directory on the server. > > I suspect that the BOXI server is - for some reason - unable to get the > report definition (*rpt) file from the Linux server for some reason and it's > throwing the error below. Does anyone know exactly how the report definition > file gets from the AR server to the BOXI server? My understanding was it > went like this: > > 1. User presses "Run" > 2. MT downloads report definition > 3. Report definition goes to the BOXI server (HOW?) > 4. BOXI server logs into the AR server using the user's credentials and > server name, grabs data, formats report with AR Web Report Viewer > 5. BOXI send format back to MT for display. > > Thanks in advance...I can't find anything about this error related to Remedy > anywhere. > > William Rentfrow > > Failed to process the request!! > An error occurred at the server : Failed to commit objects to server : > Duplicate object name in the same folder. > com.crystaldecisions.sdk.occa.infostore.internal.x: An error occurred at the > server : Failed to commit objects to server : Duplicate object name in the > same folder. > cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: > IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2 detail:An error occurred at the > server : Failed to commit objects to server : Duplicate object name in the > same folder. The server supplied the following details: OCA_Abuse exception > 7680 at [.\exceptionmapper.cpp : 61] 48162 {} ... > > > _ARSlist: "Where the Answers Are" and have been for 20 years_
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
