****Update: I have received some assistance on this matter and the problem has been solved.
Here's how: 1. From the Object List, open the form, "CFG:MenuItems", in New mode. 2. From the Menu Type field, select Resolution Method. 3. In the Menu Label 1 field, enter the new menu item. 4. In the Menu Value 1 field, enter the new menu item. 5. In the Menu Order 1 field, enter a unique value, different from the other item order numbers. 6. Save Thank you Mandy! Susan Champagne **** Hi folks, I have been asked to add an addition menu item to the Resolution Method selection list in Incident Management, but I cannot find any documentation on how to accomplish this. I am using Remedy ITSM 7.6.04 with the Classic View. I have found that the associated menu is named, "CFG:MNI:ResolutionMethod-Q" If you know how to add items to this menu, CFG:MNI:ResolutionMethod-Q, please let me know. Thank you, Susan Champagne **************************************************************** The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
