HI All, I find that in most cases the Reported Date is somewhat redundant and thought I could make it useful. On our monitoring system, the alert is either released by the engineer to create an Incident via the Incident Interface Create web service or it auto releases after 10 minutes after the alert becomes critical. I need the Critical Date/Time for reports and hate to add new fields if I don't need to do so . So I was thinking I could populate the Critical Date/Time into the Reported Date field. In testing the date time I sent got overwritten with the submit date timing. I did the test from my desktop so maybe there were active links that would not come into play if submitted via a web service.
Is this doable and I'm missing something simple, or is this just a bad idea? ITSM 7.6.04 Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315.634.9337 Mobile: 315.882.5360 [cid:[email protected]] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
