Does your paging system have any logs or history? We use HipLink and anytime we receive a report of a missed or delayed page we check in the HipLink UI. If we find a record of the page then Remedy sent it. As long as there wasn't a delay from when the pageable even happened in Remedy and the HipLink history then all is well. Since we use SNPP with our paging vendor we know if the history shows successful then know their system accept it and the delay/failure was on the provider's side (or the page was just lost in thin air, which comes with the territory of using pagers).
Jason On Wed, Apr 9, 2014 at 1:57 PM, Harry <[email protected]> wrote: > ** > Hi Experts, > > Please help to investigate if its really from remedy end, > > We have Pager service configured for Incident management. there are few > service targets configured for say P1 tickets and under the milestone tab > we have Action- Pager or Run Process Action. We have one pager command in > this action. > > /opt/telalert/bin/telalertc -l "$Assigned Group$", "$Company$P1", GLIP1 -m > "P1 $Company$ reported at $Reported Date$: $Incident Number$; $Description$ > $Assigned Group$" -host XXXXXXX*.*xxxxxxx*.*XXXX > > How to investigate when user report issue like Remedy Page is delayed by > say 15 min. > > Thanks, > Harry > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
