Susan,
You haven't stated what customization you have performed on that field, which would help us readers to understand what exactly your problem might be. Without knowing what the original properties of that field was and what customizations you have performed to that field, whatever we might suggest would only be a shot in the dark. That having been said, it would also help if you could take workflow logging (both filter and active links) at the time of saving the new incidents and old incidents so there could be something to compare on that field, to see what might be going on, in the event that it is some new or customized workflow that might be the rogue. Cheers Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Champagne, Susan Sent: Monday, March 17, 2014 3:06 PM To: [email protected] Subject: Customized field peculiarity on HPD:Help Desk after 7.6.04 upgrade Hi folks, I have found that a customized character field, that I had created in Remedy 7.01, is working with new incident requests, but not with existing incidents. When hitting the Save button, after entering anything into this character field, on existing incidents, the contents of the field are removed. When trying to troubleshoot the issue, I found that the form, HPD:Help Desk, no longer has the same tabs, including the Classification tab, where the field was created. I looked at the join form, HPD:Help Desk Classic, and I see that the field is showing there. So, I thought I would just recreate the field, on the classic form, which I did on my development system, but found that the field was not a searchable field as the entry mode is not editable; it is display only. I have since read that all you can get from adding a field to a join form is a display only field. Other than the "searchable" concern, the field actually performed well. But, it is imperative that I have a searchable field for this scenario. Can anyone suggest how I might accomplish this? Thank you, Susan Champagne _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
