You can skillfully 😉 add the permissions using the CTM:People Permission group 
form. It might need some effort on your part to figure it out but it's not too 
difficult. 

Regards,
Roney Samuel Varghese

Sent from my iPhone

> On Mar 6, 2014, at 10:37 AM, "Warren R. Baltimore II" 
> <[email protected]> wrote:
> 
> **
> I've got a problem that I'm afraid could have been avoided with better 
> planning on my part.....
>  
> ARS 7.6.04 Patch 5
> ITSM 7.6.04
>  
> We have about 8000 Users that were loaded into our CTM:People form before we 
> knew what groups they would be members of as well as the permissions they 
> would need.
>  
> Of the 8000, only about 300 are actual support people.
>  
> I had originally thought that I could just create the templates and associate 
> an individual via the templates.  What I didn't know (I've been using ITSM 
> 5.5 for the last 5 years, so this is all very new to me), is that if I did 
> that, it would overwrite all of the individuals information (phone, address, 
> etc.).
>  
> I've tried identifying something to help me in the manual, but I'm afraid I 
> just haven't been able to spend as much time as I need....
>  
> Is there something I'm missing here?  Is there a way to go back and associate 
> everyone with all of the Access/Permission groups and Support 
> Groups/Functional Roles that doesn't require to me go to each individual and 
> add it manually?
>  
> Ideas are greatly appreciated!
>  
> Thanks in advance!
> 
> -- 
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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