And if your Next ID Chunk size is greater than 1 in the Server Information form, you'll also need to restart ARS for the change to take effect. Jason L Bess, MCSE/RSP/ITILv3 BMC Remedy ITSM Consultant
> You need to update the NextId for "HPD:CFG Ticket Num Generator" and > "CHG:CFG Ticket Num Generator". > > update arschema set nextId=16000 where name='CHG:CFG Ticket Num Generator' > > > > > > Jason L Bess, MCSE/RSP/ITILv3 > BMC Remedy ITSM Consultant > > > On Thursday, February 13, 2014 7:01:41 AM UTC-5, Hany Abd Elfattah wrote: > >> ** Hi all, >> We are installing new environment with version 7.6 and need the incdent >> and the change numbers starting from last sequance on the old environment >> which simply need the change start from CRQ000000016000 instead of >> CRQ000000000001 >> >> I did it once from the db from 5 years but i didn't remeber from where >> >> Thanks, >> Hany >> >> >> -- >> BR, >> Hany >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
