Hi Guys, We have a customer who has a few managers that use the SRM Request portal to submit/view requests and also view tickets raised by other users via the Busniess manager console.
Not all of this customers users have login Ids for Remedy. 90% submit calls via phone and only a select few access Remedy via the SRM portal. So 90% have people profiles but no User profile/Login ID. When the "Create Service Request on Submit" rule is enabled and an Incident/Change is created for a person that does not have a Login ID you get the warning "Login ID is missing for the registered user. An incident will be created but the request will not be created because Login ID is required. (ARWARN 45459) " Question is: why does the Service Request need a Login ID? Surely any relationship to a person should be done via the People ID. Has anyone came accross this before or have any solutons? Thanks Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
