Although BMC doesn't support it, I'd consider (with heavy testing, of course) a SQL route to bypass all workflow altogether. I haven't done this so you may run into other issues such as the assignment log, loss of the update in the audit log, etc. but it could be a quick and dirty way to get it done.
Just FYI, also check out your templates for ITSM applications. For some reason I think not just Work Orders are missed, but something on either Incident or Change Templates as well. Maybe the visibility? Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kay Wilthew Sent: Monday, December 16, 2013 9:44 AM To: [email protected] Subject: Re: Data Wizard Support Group name change did not update Work Orders We considered an escalation to update the WO tickets, as well as a Modify All. In both cases, we fear we will lose the Assignee, which will not work for us. It will also generate Notifications. We can turn off Group Notifications on the Support Group but the individual notifications would still be generated. If this is not the case, please advise, and thank you all for your assistance. This is a highly visible project and unfortunately we did not catch the WO issue in our testing. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
