Hi Lj,the situation is really strange ! nobody users are be able to save the preferences...the System response ok ! But nothing happens !...now I open a defect !Thanks in advance.Pietro.
----Messaggio originale---- Da: [email protected] Data: 15-nov-2013 15.13 A: <[email protected]> Ogg: Re: Save user preferences not work. ** Peter,If the save preferences is not working properly, I would recommend contacting BMC and opening a defect. I know the feature requires a preference server be set for the Mid-Tier...you could certainly check to see if the user preference record is getting updated... On Fri, Nov 15, 2013 at 7:06 AM, [email protected] <[email protected]> wrote: Hi All, My istance is : Action Request System Server Version 7.6.04 SP5 201308012025 OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit Now, in the Incident Management Console I'm trying to customize the display by inserting or deleting COLUMNS, although pressing the SAVE button, exiting and re-entering, the Remedy view DOES NOT APPEAR AS WAS PREVIOUSLY SET. The same situation happens when I use the Overview Console, you can not save the preferences that you are selected on 'show' menu, besides I can not make a selection for all of my groups without Assignee ('Unassigned') Currently when i enter in the Overview Console are displays only the tickets assigned to yourself, i'd like to display the tickets only awarded to the group 'unassigned' I have passed the message to colleagues to change manually the 'show' dropdownlist everytime that it logs in, but if you could have automatically would certainly be more comfortable. Thanks in advance Peter _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
