ARS / ITSM 7.6.04 I'm still learning the ins and outs of the Incident form in 7.6.04. And I'm curious about something.
I've created a secondary form that will track specific information related to a certain type of incident. The entry is created when the Incident ticket is submitted. It then pops up and get's some addl. information for the incident and then closes. So, on the HPD:Help Desk form, the Relationships tab has the z2TH Association Table that shows entries in the HPD:Associations field. It also has the "Show Related menu field" (z1D Request Type01). I am assuming that to have entries on the secondary form show up on this table, I will need to push the entry to the HPD:Association form. Do I need to make any new entries on any of the SYS:RTL:Request forms? If so, which ones? And is there a way to access them from the Administrative form? I hope I stated all of that clearly.... Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
