You should have a primary contact at BMC that the request for the modification is submitted to.
-----Original Message----- From: Kathy Morris <[email protected]> To: arslist <[email protected]> Sent: Fri, Nov 1, 2013 1:25 pm Subject: Re: RemedyOnDemand ** In this case, the expertise (Remedy developer) is on site – not sure who to speak with to get the documentation. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Roger Justice Sent: Friday, November 01, 2013 1:09 PM To: [email protected] Subject: Re: RemedyOnDemand ** It depends on the contract. Some RoD customers do not have personnel with the knowledge to understand what was done. -----Original Message----- From: Kathy Morris <[email protected]> To: arslist <[email protected]> Sent: Fri, Nov 1, 2013 1:07 pm Subject: RemedyOnDemand ** Hi, When BMC makes custom code changes for a Customer, do they provide documentation of the changes made to the system? (i.e. workflow) Trying to figure out what was done. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
