Re: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4

[tboot...@objectpath.com]

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Shawn:

Even with BMC Analytics installed, if you want to view ITSM reports (Crystal) via MidTier, you still need ARwebreportviewer...  Thus my issue.

 

Terry

 

 

 

on Oct 31, 2013, Pierson, Shawn <shawn.pier...@energytransfer.com> wrote:

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You could always pur¢ha$e BMC Analytics to meet your reporting needs.

 

Thanks,

 

Shawn Pierson

Remedy Developer | Energy Transfer

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com
Sent: Thursday, October 31, 2013 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4

 

**

OMG...

Looking at docs.bmc.com , I looked at the comments at the bottom of the page here for Version 8.0 install:

 

http://docs.bmc.com/docs/display/public/ars8000/Optional+components+that+you+can+install?focusedCommentId=354779988&focusedCommentId=354779988 

 

There is a comment that states:

 

Ashwini Mathad

Hi Basil,

1) No, ARWebReportViewer is not installed automatically with the BOXi installation; however, it requires BoXi server as a prerequisite. ARWebReportViewer is a component of the mid tier and it is installed with the mid tier. 

2) In the AR Installer of version 8.1, you do not have an option to select ARWebReportViewer. ARWebReportViewer is automatically installed with the mid tier. If you want to install ARWebReportViewer on another machine, you will have to install mid tier too.

Hope this helps!

Thanks,

Ashwini

 

Are they serious?  This means I need to install MidTier on my BOXI server in order to get ARWebReportViewer ?  One of the key reasons for me putting my BOXI server on another machine was so that I didn't have to install MidTier on it.   This can't be right.

 

Anyone else struggling with this or can verify this?

 

Terry

 

 

 

 

on Oct 31, 2013, Stroud, Natalie K <nkst...@sandia.gov> wrote:

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Terry:

 

No screen shot came through to me.

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com
Sent: Thursday, October 31, 2013 12:20 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4

 

**

Hello all:

 

Pulling my hair out on this one.

 

Environment: ARS 8.1, ITSM 8.1 BOXI 4.0

 

I have a separate BOXI server from my mid-tier and I want to install ARReportViewer on the BOXI server to render Crystal reports.  However, when I download the suite installer "ARSuiteKit_MidtierWar_windows_8.1", uncompress it, and try to install just the ARWebReportViewer, it doesn't give me the option to just install the viewr.  It is like it doesn't recognize the fact that BOXI 4.0 is installed on the server.  (see screen shot attached... hope it comes through).

 

the install options I get are:

 

ARSystem Servers

ARSystem Mid-tier

ARSystem Client

 

If  I continue with Mid-tier install, thinking that the option is somehow buried underneath it, it wants to install the complete midtier.

 

Any ideas?

 

Terry

 

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