This is a known remedy email engine bug.. what email engine version/patch your system running on?
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sandeep Pandey Sent: Tuesday, October 22, 2013 2:35 PM To: [email protected] Subject: Email engine timeout - closing connection ** I am getting below error while sending auto notification. 451 4.4.2 Timeout - closing connection. a1sm34688135eem.1 - gsmtp com.sun.mail.smtp.SMTPSendFailedException: 451 4.4.2 Timeout - closing connection. a1sm34688135eem.1 - gsmtp at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1 I experienced (may be) above issue when we are sending two email (by two filter) to same recipients in one submit/modify condition. One filter notify action and again having another filter (different execution order) notify action but same same recipient. -- Sandeep Pandey Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

