Hi,
The following mappings may help in creating task from incident. A filter Push Field action from HPD:Help Desk form to the TMS:Task form(Create Task view). Some field mapping may need to added/removed depending on the requirement. Submitter = $Default$ Status = $Default$ Assignee Group = $Asignee Group$ RootRequestInstanceID = $Instance ID$ RootRequestName = $Incident Number$ RootRequestMode = "Real" RootRequestFormName = $HPD:Help Desk$ RootRequestID = $Incident number$ zAssociationTemplate ID = $NULL$ TaskType = $Manual$ State = $Default$ Sequence = $z1D_NextSequence$ TaskTypeCreate = "Manual" Priority = $Priority$ Location Company = $Company$ Customer Person ID = $Person ID$ Customer First Name = $First Name$ Customer Last Name = $Last name$ Customer Company = $Contact Company$ Customer Organization = $Organization$ Customer Department = $ Department$ Customer Phone Number = $Phone Number$ Customer Middle Name = = $ Middle Initial $ Vendor Assignee Groups = = $ Vendor Assignee Groups $ Region = $Region$ Site = $Site$ Site Group = $SiteGroup$ Notify Assignee = "Yes" -- Regards, Prathamesh S Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] <http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=node&node=7583733&i=0> || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs <http://twitter.com/#%21/vyomlabs> || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Daniel Sent: Monday, October 21, 2013 10:02 PM To: [email protected] Subject: 7604 ITSM field mapping for pushing from incident to create a Task ** I was wondering if someone has the field mapping, and is willing to share it, for custom code in a filter, to create a task from an Incident? [yes, I do realize I could trace the workflow of the Incident and pressing the Task buttons etc. just hoping someone will be nice so I can avoid all that]. Thanks Daniel _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
