You list the groups, but what is the permission (View or Change) for each group?
Also, look to see what forms have been modified since it was working. The error may be from a form that gets pushed to. Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Remedy consultant Sent: Friday, October 18, 2013 1:09 PM To: [email protected] Subject: Re: incoming message is not getting parsed. ** Hello Sandeep, Request ID (ID is 1) has three permissions i.e. Submitter ,Public and Assignee. Whereas user (created for this email interface) has admin permission and fixed license. Regards, Amit B. On Fri, Oct 18, 2013 at 2:07 PM, Sandeep Pandey wrote: ** Hi, Please check field 1 permission groups. Have you given all write permission to the specific email interface user required for field1. seems only permission issue for this user. Regards, Sandeep Pandey On Fri, Oct 18, 2013 at 11:22 PM, Remedy consultant wrote: ** Hello All, We have structured email interface (using template) .We are on ARS 7.1 version. It was working fine till yesterday but it is not working. Whenever we are sending email to particular mail id and when that email template gets parsed ,i am getting following error : You do not have write access (at create time) to field 1 We have already check user which is created for this email interface and that user has fixed license. I have already restarted email engine as well as ar server successfully. Could you please help me to resolve this issue? Regards, Amit B _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
