Hi folks,
We made the Upgrade Remedy from the version 7.1 to the version 7.6.
We added some Custom fields in the Help Desk Classic Form.
Our need is that some of these fields can be viewed among the columns of the
Incident Management Console.
We carry out the following steps:
1)Added the fields in the IncidentWatchList Join Form
2)Added the fields in the columns of the Incident Management Console Form.
When we move through the Midtier to the Incident Management Console, we
receive the following error message:
"Field ID is not related to this form: HPD:Help Desk (ARERR 311)"
Can anyone help us?
Thanks in advance.
Best regards
Salvo.
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