Possibilities: 1) Someone with access is cleaning up/deleting entries
2) Potential application issue, Work log's when created (during an incident creation where unsaved), will create the Work logs in a "Delete" state. When the parent Incident is saved, the child work logs are updated to an "Enabled" state. There is a cleanup process that occurs that removes these child work logs entries over X days old in a "Delete" state (with the assumption the parent incident has been abandoned). Please at end of day check for any work logs in a delete state with a valid parent incident, then there is some issue Regards, From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rajesh Nair Sent: Friday, October 11, 2013 9:33 AM To: [email protected] Subject: Work info getting deleted ** Hello listers We are seeing some strange issue in our incident tickets in which work info added to the tickets goes missings after some time it is created This is a random issue and only similarity what i can see is all the tickets were raised using templates I think a similar issue was raised here,but wa not to find any We are on arsystem 7:6:04 patch 2 Itsm 7:604 p2 Regards Rajesh _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
