I tried sync cache last night and it seemed a bit faster but still took at least 10-15 min.
I have noticed that after a sync I have issues logging back into mid-tier which I assume means the sync is not done. Is there a place to watch what it's doing? Different question: Can you see who is logged on via the mid-tier as opposed to client tool. License review just shows everyone. Different question: Pop-up blockers. A bit confusing, it says 'don't have pop-ups active, then later it say it wants pop-ups. I actually had misread the 'don't allow' message wrong initially and had chosen 'always allow' and didn't see any ill effects of that. Thanks, Susan On Fri, Oct 11, 2013 at 9:12 AM, Brittain, Mark <[email protected]>wrote: > ** > Sync cache is disabled/grayed out so the only option I have is Flush > Cache. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [ > [email protected]] On Behalf Of Joe D'Souza [[email protected]] > *Sent:* Thursday, October 10, 2013 5:13 PM > > *To:* [email protected] > *Subject:* Re: Another Mid-tier cache question > > ** > > Like LJ said its best left off on production as your changes to Production > if your company follows a proper change process is minimal. And you Sync > the cache whenever there is a genuine change in the cache. > > > > Joe > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *ravi rai > *Sent:* Thursday, October 10, 2013 5:07 PM > *To:* [email protected] > *Subject:* Re: Another Mid-tier cache question > > > > LJ, > > We do Quarterly releases.After each release we do manual flush Cache . > > Is is safe to turn this option off. > > It might resolve cache corruption issues which we encounter almost every > alternate week > > > > Ravi > > > ------------------------------ > > Date: Thu, 10 Oct 2013 14:57:48 -0600 > From: [email protected] > Subject: Re: Another Mid-tier cache question > To: [email protected] > > ** > > Mark, > > I agree with Joe....but look at it this way....this check box tells the > Mid-Tier server to periodically check your Remedy server for definition > changes. How often are definition changes made in your production > server?....Weekly? Monthly? Quarterly? You likely don't need an > automated 'check' to be turned on in production as it doesn't change very > often...and when it does, you can manually hit the 'sync' button. > > > > Regarding the app server being behind a load balancer...no, that won't > affect things because regardless of which app node the mid-tier gets the > cache from, it should be 'correct' :) > > > > On Thu, Oct 10, 2013 at 2:45 PM, Joe D'Souza <[email protected]> wrote: > > ** > > I won’t pretend to answer this question for you – but this is my guess.. > > > > From what it looks like, this functionality performs a periodic check on > the AR Server, to check for changes in definitions, and collects that > information. This will in my opinion have some impact on performance. > > > > So as long as that interval is relatively high, and set in such a way that > it occurs in periodic cycles when users are usually not online, it should > be fine. My guess is that when this box is checked and the interval is > defined, there is probably a definition check that happens that instant, > followed next by the interval that is defined. So if this is done lets say > at 11:00 PM when most users are usually offline in that time zone, and the > interval is set for 86400 for the next check to happen at 11:00 PM the next > night, you might not have too much to worry about. > > > > I would however not be comfortable doing it every few minutes, as it MAY > impact the performance of that particular mid-tier server in that load > balanced configuration.. > > > > Cheers > > > > Joe > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Brittain, Mark > *Sent:* Thursday, October 10, 2013 4:34 PM > *To:* [email protected] > *Subject:* Another Mid-tier cache question > > > > Hi All, > > > > Is it safe to use Definition Change Check (Peform Check) with load > balancers? When the dev and production ITSM servers were installed Perform > Check was no selected. Don't know why it was done that way. > > > > Later when I applied a patch to the mid-tier servers, BMC Support said I > should select Perform Check. I did this on the development server which has > one ar server, one mid-tier and no load balancers, but did > not select Perform Check on production which is a VIP > load balanced to > two mid-tiers which are load balanced to two ars servers in a server group. > > > > Particularly with small changes I really like using change check/perform > check on dev and would like to use on the production servers. Since I don't > know why this was not originally set up that way I figured I would ask the > group first. > > > > ARS 7.6.06 SP3 > > Mid-Tier 7.6.06 SP4 > > > > Thanks > > Mark > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ------------------------------ > This e-mail is the property of NaviSite, Inc. 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