It would be nice to see the active link logs. There are many possibilities of things that could have happened.
Today the instance ID of the Incident is taken from the table and an event is passed to the landing console, to trigger opening the ticket in the help desk form. (Perhaps via some customization or product defect), perhaps the watchlist instance ID and help desk instance ID are out of sync? Only way to tell is to completely attach the active link workflow that fires (very interested in the link HPD:COI:Details_100_OpenIVR_InVF) Regards, Ross Mitcham -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, October 10, 2013 1:01 PM To: [email protected] Subject: Re: Incident Console Issue Did you change anything about the table query on the back end? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lokesh Jayaraman Sent: Thursday, October 10, 2013 11:39 AM To: [email protected] Subject: Incident Console Issue ** Hi All, I am having issue with Incident Management console while opening an incident ticket from the incident console table. When i double click on the incident from the table, i am getting "No matches found" but in the backend form "HPD:CFG:IncidentWatchlist" all the records are available. Environment is 7.6.04 No patch for ITSM hosted in Windows server. -- Regards, Loki _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
