Dear Suresh, There can be option in email integration where you can customize automatic reply after successful creation/modification of ticket in remedy. This can be achieve by writing filter workflow.
Regards, Sandeep Pandey On Wed, Aug 21, 2013 at 7:44 PM, Suresh Loganathan <[email protected]>wrote: > ** > Team, > > I faced different question from my project. > > The scenario is if the end user creating a ticket via email, the ticket > has been created. He/ She need to see the ticket status. Remeber, don't > have remedy access. IS it possible to see the ticket work info and status. > > We have one option i.e., Email Notiifcation. Except that any option ? if > any idea hit your mind, please share the detail. > > I would appreciate your swift response. > > Regards, > > Suresh Loganathan. > +91 87544 2224091 > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
