We had the same issue in our 7.6.03 environment, and there is an article on the support site that discusses the fix. Here are the details from the article for 7.5. The 7.6.03 fix resolved the issue for us. Hope this helps.
On From CTM:SupportGroupAssocPeopleLookUp and Form CTM:SupportGroupFunctionalRolePeopleLookUp Create new Field From CTM:People Create Profile Status On NTE:SYS-NT Process Control form Modify the table qualification for table z2TH_SupportGroupFuncRoleLookUp and z2TH_SupportGroupLookUp by adding AND 'Profile Status' = "Enabled" Andy Lauber Software Engineer II Midland Loan Services, a PNC Real Estate business 10851 Mastin, Suite 300 Overland Park KS 66210 (p) 913.253.9097 | (f) 913.253.9001 [email protected] From: "Sanner, Lorraine" <[email protected]> To: [email protected] Date: 08/15/2013 06:41 PM Subject: Email notifications being sent to obsolete users? Remedy 7.5 Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** I noticed yesterday that when tickets were assigned to groups, we were getting “Undeliverable” messages back from the mail server. All of these were notifications (A ticket has been assigned to your group…) that appear to have been sent to users who are no longer with the organization, and whose profiles in Remedy are Obsolete. I’ve gone in and changed these Obsolete users to Non-Support. Is there something I should be doing differently? This is what we’ve been doing for years and it’s only come up as a problem in the past 2 days. Thanks! Lorraine Sanner _ARSlist: "Where the Answers Are" and have been for 20 years_ The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in error, please notify the sender. Do not forward or copy without permission of the sender. This message may contain an advertisement of a product or service and thus may constitute a commercial electronic mail message under US Law. The postal address for PNC is 249 Fifth Avenue, Pittsburgh, PA 15222. If you do not wish to receive any additional advertising or promotional messages from PNC at this e-mail address, click here to unsubscribe. https://pnc.p.delivery.net/m/u/pnc/uni/p.asp By unsubscribing to this message, you will be unsubscribed from all advertising or promotional messages from PNC. Removing your e-mail address from this mailing list will not affect your subscription to alerts, e-newsletters or account servicing e-mails. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
