(jumping the gun) Finally this is resolved ..... Thanks Pascale for all the help.
Sumarize: Issue:SW00439379 When you upgraded to BMC Remedy AR System 7.6.04 SP4, the login page went in a continuous loop when you use Mozilla FireFox, Safari, or Google Chrome browsers Resolution: Apply Patch 7.6.04 SP5 for MT Apply : Open up the Websphere Administration Console. Go to Servers/Websphere Application Servers/<server name>/Session Management/Cookie Management. Change the Cookie name field to a value that's something other than JSESSIONID, for example JSESSIONID1. Then save changes and restart the application server. Apply KA377228 Websphere: In the Websphere Admin Console, choose WebSphere Application Servers > serverName > Session management > Enable Cookies. Make sure that the path is set to the context root of the mid tier. To ensure that users can log in successfully, create a new NoAdditionalSessionInfo property: Choose WebSphere Application Servers > serverName > Web Container > Custom Properties. Create a new NoAdditionalSessionInfo property, and set it to true. Restart the IBM WebSphere server. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
