Thanks Jason and Kiran. Your response clarified lot of things. We are currently focusing on ARS Upgrade only, so as upgrading our heavily customized HD 5.6 is a big challenge but eventually we will get there or we might just start fresh with newer Service Desk.
As you suggested, I am just going to manually create the overlays for core forms where we have customization. Jason, BTW, If my understanding it correct then you must have used the best practice mode only initially when you upgraded from ARS7.0 to ARS7.6.04 and that is again only to convert the core customized forms into overlays? On day to day basis you just used Development Mode but again when you have to customize your core forms again, do you switch modes and create overlays again? Also, if you would have created Custom Objects do you need to convert them into Base Objects if you were to upgrade to v8.1 or so... Pl excuse my limited knowledge on Overlays.:-) Thanks again! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
