Shawn, This gets REALLY complex, really fast...but I'll try to explain as best as I can.
Creating a Form overlay does not immediately mean that you loose the visibility on the base items.....so, if the only changes you have are 5 custom fields..this is REALLY easy. Upgrade your server to 8.1 Server, go into the Change form. Go to the 'Definitions' tab, and mark everything 'No Overlay', then go to the Best Practice View, outline tab, switch to the 'list' instead of the 'tree' view, and scroll all the way to the right. Sort by the 'View Customization' column, and take highlight anything that says 'True' and right click and say 'remove from view overlay'....and delete any overlays on fields that you don't need overlay on.... What this does, is tells Remedy that yes, there is a Form overlay, and a View overlay, but none of the fields (except your custom fields) are modifying the display properties of the view...this gives you the base attributes of all of the fields, and the only thing that is being overlaid is your 5 custom fields. On Tue, Aug 13, 2013 at 8:29 AM, Pierson, Shawn < [email protected]> wrote: > ** > > Good morning,**** > > ** ** > > I am in the process of upgrading my ITSM 7.6.4 system to 8.1, and I read > BMC’s documentation on dealing with overlays but there is something that > I’m not clear on and wanted to come to the list for assistance.**** > > ** ** > > I have added five fields to CHG:Infrastructure Change. Three store data > and two are trim. It’s easy enough to recreate all the fields, except I > assume that by dropping the overlay, there’s no way to retain the data in > those fields. So my options appear to be:**** > > ** ** > > **1) ** Manually and painstakingly update my overlay to look exactly > like the OOtB CHG:Infrastructure Change form, but keeping my custom fields > and data intact.**** > > **2) **Copy all the data in those fields (along with the > Infrastructure Change Number) to a temporary table, delete the overlay, > quickly add back my custom fields on a new overlay, and copy the data back. > **** > > ** ** > > Is there a better option than these two that I’m missing?**** > > ** ** > > Thanks,**** > > * * > > *Shawn Pierson * > > Remedy Developer | Energy Transfer**** > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
