You can upgrade to AIE 7.6, it is supporteed to run with AR 7.5 (running AIE 7.6 on a AR 7.1 server here)
-- J 2013/7/31 Longwing, Lj <[email protected]> > ** > well...you may find yourself in a pickle unfortunately. You are on a > version of Remedy that is already on limited support, and goes out of > limited support on Sept 21 of this year...so you have a very small window > of opportunity to get a fix from BMC, if it's not already too late...but I > would certainly expect this to be a bug in the tool. > > Secondly, the tool you are using is 'Legacy', in that it has been replaced > by another tool altogether in newer versions, so it's not likely that if it > wasn't already fixed, that a backport would even be available.... > > You may (if you haven't already) want to try and upgrade to the latest > patch (8 if I remember correctly), and see if it's fixed there... > > > On Wed, Jul 31, 2013 at 11:20 AM, John Kenny <[email protected]>wrote: > >> Hello All: >> >> We are running AIE 7.5 and have discovered a bug with AIE in regards to >> how it handles building the Primary Key. We run an import of data in CSV >> file daily and have been seeing that some of the data records are not >> getting loaded into Remedy. What we discovered was if any of the data in >> any column that is used to build the Primary Key has the pattern " AND " >> such as Name = "JOHN KENNY AND SONS", AIE fails to build the Primary Key >> and AIE aborts its attempt to create a record in Remedy. Remove the " AND >> " and the record imports fine. It appears that when AIE goes to build the >> Primary Key and sees " AND " in the data it treats as the "AND" operator. >> In our case simply removing any reference to " AND " from the data prior to >> AIE import is not an option. >> >> Has anyone experienced this issue and if so, is there a fix or workaround >> you can share. >> >> Thanx in advance >> >> John >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
