Hi, Lisa: BMC already knows of this issue. It is a defect in ITSM 8.1. Defect #SW00453422
Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lisa Singh Sent: Wednesday, July 31, 2013 8:45 AM To: [email protected] Subject: QBE after 1 character / weirdness after 8.1 upgrade Has anyone else seen this? The customer field in the HPD:Help Desk form by default has auto complete set Leading after 3 keystroke - same with the Site field in CTM:Location Details. But after the 7.6.04 > 8.1 upgrade it's now attempting to auto complete after 1 character, which of course brings up a warning about exceeding the query limits on anything other than X and Z. Every 5 or 6 site auto completes fails to retrieve anything at all at the other extreme. Anybody experience that? Is 1 the default value? Normally I'd just attempt to "reset" it by saving an new auto complete value then going back to 3, but as we're in UAT of the new version, and I work for a big giant bureaucracy The Managers have decided only BMC Support can fix it, but they're a bit flummoxed as well. Just curious if anyone else has seen this. Kind Regards, Lisa _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ---------------------------------------------------------------------- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
