My company had both Footprints and Remedy ITSM as a result of acquisitions. I mostly just saw Footprints from the outside looking in, but I can see how it could be used effectively for small organizations. I personally wouldn't suggest it for a mid-size organization though, especially if they are a company that may experience growth, because some of the shortcuts that are taken in a smaller tool could become major problems if they grow. For example, I wouldn't consider Footprints to be ITIL-based in any way. It's more of a record tracking system where you can add on to the framework, so it doesn't seem to really adopt any best practices. Where this has bit us is that a lot of people who moved from Footprints to Remedy have struggled with the differences between the different modules within ITSM. We got questions about the difference between an Incident and a Change Request. Forget Problem Management entirely if you'd like to split out the back end longer term issue resolution from your quick fixes and workarounds to get people up and running. There's no real structured workflow, so what you have is basically as strong as what your decision makers decide and what the Footprints administrator can do.
Personally, I'd probably suggest a mid-size company go with something like a hosted Remedy ITSM suite, or another product line altogether. Footprints seems to fit well in small organizations with limited use cases (which could be a small company, a small I.T. shop, or a small department using it for non-I.T. things.) Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 25, 2013 8:40 AM To: [email protected] Subject: BMC Footprints ** Has anyone had any experience with Footprints? Would you categorize it as ITSM lite? Looking for a smaller tool for a midsized client. Lisa Kemes Remedy Consultant Dev Technology Group _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
