This may not be something you can/want to tackle right now, but I'd suggest modifying static forms to be SRM forms in the future, which can then kick off Change Requests and such instead of having people fill out information twice. Of course, your management would have to be on board, but that's one of the main benefits of using SRM from an internal I.T. perspective. You can save a lot of time for common requests like server setup, database maintenance, backup/restore, DNS, etc.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hennigan, Sandra Sent: Wednesday, June 05, 2013 11:37 AM To: [email protected] Subject: Re: Open Windows Explorer from a Remedy Form ** All, The link opens a file share where the process file templates reside - Example: Fillable PDF for a new server request. The completed file is attached to the CHG for approval & submission to the CCB. Remedy is internal only, inside our DMZ; no external access. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Westbrock Sent: Wednesday, June 05, 2013 11:40 AM To: [email protected]<mailto:[email protected]> Subject: Re: Open Windows Explorer from a Remedy Form ** I think that is going to be a hard sell from a security standpoint if it is even possible. It is not a safe practice in general to let a browser call an outside executable like that since of course many malicious acts can be accomplished that way. Is there a business reason that you aren't attaching all those documents directly to the CHG ticket? -Rick ___________________________ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hennigan, Sandra Sent: Wednesday, June 05, 2013 8:26 AM To: [email protected]<mailto:[email protected]> Subject: Open Windows Explorer from a Remedy Form ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 We have a need to open Windows Explorer from a CHG ticket so that the user has access to all of the change documents, i.e.Scope, PMP, BCA templates. Back in the WUT days, I would have added a button and created an Active Link with a Run process to: C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates<file:///\\%3cSERVER%3e\Network\ChangeTemplates> Works great from the WUT. Not so with the Mid-Tier. I'v tried using $PROCESS$ C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates<file:///\\%3cSERVER%3e\ITM$\Operations\Network\ChangeTemplates> and PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe \\<SERVER>\Network\ChangeTemplates<file:///\\%3cSERVER%3e\Network\ChangeTemplates> Any other ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ Important: This email is intended for the above named only and may be confidential, proprietary, and/or legally privileged. If this email has come to you in error, you must take no action on it, nor may you copy or show it to anyone. Please contact the sender and delete the material from any computer. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
