Hello All, We are encountering a very strange issue with Remedy Performance Security and arimportcmd and were wondering if anyone on this list has dealt with this issue and know the fix for it.
Our environment: Server OS: HP-UX B.11.31 Database: Oracle 10.2.0.4.0 - 64bi Database Client Libraries: Oracle 11.2.0 Remedy version: 7.6.04 SP4 201209051922 Remedy Encryption: Remedy Performance Security (Data Key Algorithm: AES (128), Public Key Algorithm: RSA 1024-bit, FIPS is not enabled) Here is the background of our issue. We run an arimportcmd via scripts to import csv data in to Remedy data tables. When we have the Encryption Set to "Required" they all fail and give us the following error: "Unable to load mappings from file". However, when we set the Encryption to "Disabled" the arimportcmd works just fine and processes as expected. My Question: Do I need to set in the PATH or the LD_LIBRARY_PATH the path to the lib directory for the Remedy Performance Security, which would be /appl/Remedy/PerformanceSecurity/BMCPerformanceSecurityInstallJVM/lib or is there some other files we need to reference or some other settings in the scripts to enable this to work with the Encryption Set to "Required"? Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services [email protected] www.hp.com<http://www.hp.com/> Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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