By the way what version of java are you using.. ... I would not use 1.5 in any case... latest 1.6/1.7_17 is recommended.. I have had problems with 1.5 in the past.. with 7.6.3/7.6.4 fyi
On Mon, Apr 1, 2013 at 1:36 PM, patrick zandi <[email protected]> wrote: > so nothing in the arerror.log / and you have plugin logs showing nothing > too, what about the syslog on the server ... in Solaris it would be > dmesg|more > or /var/adm/logs/messages > -- if nothing there.. then you are going to have to force a debug.. > -------- Cannot remember right now where that is (check the arlist, or > docs) . but you can set your JAVA to do finest logging, and either startup > the ars server and watch it fail, OR if it is up.. you could try the old > faithful "ps -ef |grep plugin" and kill -9 all the plugin processes which > armonitor will cordially restart for you and give you a log. > > That should come up with something > > > > On Mon, Apr 1, 2013 at 1:24 PM, Abdullah Baytops < > [email protected]> wrote: > >> ** >> We think its the plugins associated with RQC to include the >> REMEDY.ARF.CAI plugin. We are also using Red Hat v 6.3 in which the ARS >> server is running. >> >> V/R >> Abdul >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [ >> [email protected]] on behalf of patrick zandi [[email protected]] >> *Sent:* Monday, April 01, 2013 1:13 PM >> >> *To:* [email protected] >> *Subject:* Re: RQC:ConsoleWizrd Error >> >> ** what version are you even discussing? >> >> what plugins are failing? >> did you run through the performance (I know you would not think of >> this).. manual -- maybe the arpluginsvr settings are messed up. >> do you have enought ram to use the plugins.. ars 7.6.04 is memory >> intensive >> ... just some quick thoughts.. >> >> >> On Mon, Apr 1, 2013 at 1:04 PM, Abdullah Baytops < >> [email protected]> wrote: >> >>> ** >>> Can anyone provide me information on how to (fix) the plugins or >>> (reinstall) the plugins in which we assume are not working. >>> >>> V/R >>> Abdul Baytops >>> >>> ------------------------------ >>> *From:* Action Request System discussion list(ARSList) [ >>> [email protected]] on behalf of Karthik [[email protected]] >>> *Sent:* Thursday, March 28, 2013 11:11 PM >>> >>> *To:* [email protected] >>> *Subject:* Re: RQC:ConsoleWizrd Error >>> >>> ** >>> >>> Did you check srm:request to see if there are any event errors? >>> >>> If you had plugin issues, entry in cai:events form should have shown an >>> error right? Which again should have circulated back to srm:request? >>> >>> Regards, >>> Karthik >>> On Mar 29, 2013 6:51 AM, "Abdullah Baytops" < >>> [email protected]> wrote: >>> >>>> ** >>>> Thats exactly what I was thinking . If the plugins did not load during >>>> the install is there another way to reinstall those plugins. Also what >>>> specific plug should I have that may be missing in a linux environment. >>>> >>>> V/R >>>> Abdul >>>> >>>> ------------------------------ >>>> *From:* Action Request System discussion list(ARSList) [ >>>> [email protected]] on behalf of Rob Dudley [[email protected]] >>>> *Sent:* Thursday, March 28, 2013 6:32 PM >>>> *To:* [email protected] >>>> *Subject:* Re: RQC:ConsoleWizrd Error >>>> >>>> ** >>>> >>>> Yo...you may want to verify that all of your plugins are running...it >>>> sounds like they may not be... >>>> >>>> How have you been? >>>> Rob >>>> On Mar 28, 2013 4:35 PM, "Abdullah Baytops" < >>>> [email protected]> wrote: >>>> >>>>> ** >>>>> I am looking form some assistance with using the >>>>> RQC:RequestorConsoleWizard in which after saving a ticket as a requester >>>>> the Request ID is not being generated. I have checked all the filters and >>>>> notice none of the SRM:AOI: Filters fire in which I think is causing the >>>>> problem. Any possible solutions would be of assistance. >>>>> >>>>> V/R >>>>> Abdul >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> >> >> -- >> Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 >> years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > Patrick Zandi -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
