Hi everyone - It is has been a while... Looking for some feedback on integrating external ticketing systems with our Remedy Environment. (currently 7.5.1, windows platform)
1. What is the most common and best practice method? Right now the most requests seem to be requesting the utilization of email notifications with other external systems. 2. How difficult is it integrate with another non-Remedy environment? 3. What would be the worst case and best case in work effort/duration? 4. Is there any pitfalls that I should be aware of if we move towards this type of solution? Any guidance or thoughts would be greatly appreciated! Thanks! c ************************************************************************************************* This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
