If you are getting below message when you access ++++++++++++++ "Please wait while help system starts.. ++++++++++++++
For Tomcat installed with the AR Server the servlet below needs to be modified: <servlet> <servlet-name>default</servlet-name> <servlet-class>org.apache.catalina.servlets.DefaultServlet</servlet-class> <init-param> <param-name>debug</param-name> <param-value>0</param-value> </init-param> <init-param> <param-name>listings</param-name> <param-value>true</param-value> <------------------This should be changed from false to true. </init-param> <load-on-startup>1</load-on-startup> </servlet> After you do this you'll need to restart apache services (I also restarted Remedy). Hope this helps. Regards/Vaibhav On Mon, Feb 18, 2013 at 9:26 AM, Pargeter, Christie :CO IS <[email protected] > wrote: > ** > > For Change, Incident & Problem I get the frames but there is no data in > any of the frames.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Peter Romain > *Sent:* Monday, February 18, 2013 8:20 AM > > *To:* [email protected] > *Subject:* Re: Installer Issues with 7.6.4 SP 4 Online Help**** > > ** ** > > ** **** > > If they installed check that web paths in the share application properties > form are valid (Property Name = Help File Path)**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *ravi rai > *Sent:* 18 February 2013 16:15 > *To:* [email protected] > *Subject:* Re: Installer Issues with 7.6.4 SP 4 Online Help**** > > ** ** > > ** **** > > Check Web.xml on Apache tomcat Conf directory **** > > Changing the listing param value to true might help**** > > ** ** > > **** > > Thanks > Ravi Rai **** > ------------------------------ > > Date: Mon, 18 Feb 2013 07:14:57 -0800 > From: [email protected] > Subject: Installer Issues with 7.6.4 SP 4 Online Help > To: [email protected] > > ** **** > > Did anyone have any issues with the Online help installers for ITSM 7.6.4 > SP 4? My CRQ, INC, PBI & SLM are all broken. I did install them under > IIS. RKM & CMDB do work.**** > > **** > > Thanks**** > > **** > > ARS 7.6.4 SP 4**** > > ITSM 7.6.4 SP 4**** > > RKM 7.6.4 SP 4**** > > SLM 7.6.4 SP 1**** > > Window 2008 – 64 Bit**** > > MS SQ 2005**** > > IIS/Tomcat**** > > MidTier 7.6.4 SP 4**** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_**** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
