William, I have often been bothered by this phenomenon, so I decided to do some googling for you to find your answer. According to a post on stackoverflow (http://stackoverflow.com/questions/136052/how-do-i-format-a-string-in-an-email-so-outlook-will-print-the-line-breaks), there are several 'tricks' that can be used to prevent outlook from stripping your enters.
1 - You can end each line with a punctuation (.? Etc) 2 - Start each line with two space characters 3 - end each line with a tab character 4 - put dbl lines between each row instead of just one enter...use two There are also some other characters that are reported to work, but those seem to be the ones that are most common....please report back any success :) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of William Rentfrow Sent: Wednesday, January 30, 2013 10:19 AM To: [email protected] Subject: Outlook stripping carriage returns ** Hi all - This is not really a problem so much as an annoyance. And it's not actually a Remedy issue so I guess it's technically OT but it's closely related. Occasionally we will update the notification text of an email notification - from something like this: Incident #: #Incident Number# Assigned Group: #Assigned Group# ....to maybe something like this with a new line in it: Incident #: #Incident Number# Priority: #Priority# Assigned Group: #Assigned Group# The content doesn't matter - what does matter is that Outlook will arbitrarily decide that we didn't actually want a new line where we put it. When you view the message (sent as plain text) Outlook will have a note at the top of the email window saying "Extra line breaks in this message were removed". This almost always happens at the point where we added the new line, so the final email looks like this: Incident #: Inc123 Priority: HighAssigned Group: Tier 1 Anyone know of a clever way to prevent this? You can actually click on the notice in the window in Outlook and it will restore the carriage returns - but I think this is actually happening in Exchange because our mobile users see everything squished like the above. Thanks in advance... William Rentfrow [email protected] Office: 715-204-3061 Cell: 715-398-5056 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
