Le 10 jan 2013 à 00:18, Joe D'Souza <[email protected]> a écrit :
**_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
And I think it’s a great idea to keep a matrix kind of an index of all the products, patches and going one step further hotfixes if made public to existing customers. It will serve as a quick cheat sheet to system admins as well as us consultants. Its easy to forget that there was no ITSM patch 003 for 7.6.04 when you are on lets say patch 10 if you needed to back track on something for whatever reasons..
Joe
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of laurent matheo
Sent: Wednesday, January 09, 2013 4:39 PM
To: [email protected]
Subject: Rép : Re: RANT: Downloading Patches for AR System and related / dependant applications...
Nope actually I just made it as a POC :)
I completed it for 7.6.04 and 8.0 (itsm, analytics, bo, dashboards, integrator, online help, migrator, online chat), please find the xlsx attached.
Perhaps you'll need to check a couple of stuff, but it should be accurate :)
Le 09 jan 2013 à 21:52, Joe D'Souza <[email protected]> a écrit :
This is a great /excellent / terrific idea. Some sort of a patch matrix just like they have a compatibility matrix.. Having something like this at hand, I, as an end user would not need to double check for existence or non existence of a patch when I see a blank there.. Is this already there somewhere online? Or did you prepare this? I would find a cheat sheet such as this very very very (I cannot emphasize enough) useful when managing my downloads. It would save me time and I would know for sure that I am not missing anything.
Joe
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of laurent matheo
Sent: Wednesday, January 09, 2013 3:25 PM
To: [email protected]
Subject: Rép : RANT: Downloading Patches for AR System and related / dependant applications...
I agree.
Perhaps they could use the doc wiki to do a summary, but cross modules, not just only ARS in ars page, just CMDB in cmdb page (and so on).
A common page to all modules, pretty much a summary with an array and links, nothing fancy but just something like that so you could see in a glance what you need to download and when it was released:
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The other "problem" is that sometimes it's just "hard" to find a product, let's say "chat 8.0.0". It doesn't have its own entry and you have to know it's under ITSM.
The search functionality only looks into the "parent" level and not childs level. I guess an option like "check in childs too" would be nice.
Le 09 jan 2013 à 20:51, Joe D'Souza <[email protected]> a écrit :
This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was ‘very organized’.
For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of searching what you want and downloading, is time consuming and not quite pleasing to the eye to find what you are looking for even if you are staring at it.. There may be a method in the madness there, but I for one do not quite like it.
A couple of days ago for e.g. I spent some extra time looking for ITSM 7.6.04 Patch 003 there, and not finding it there, spent some more time just to make sure I might not be overlooking it.. In the end I felt I’m not overlooking it only after writing to the user community asking you’ll if there really is a patch 003 for ITSM or not.. This is hardly a way to organize a catalog for an end user like me to search for when I am looking for something specific.
I do not mind if they re-organize the shelf for downloading patches in a way better than that table field, but this is definitely worse than that..
How many of you feel the same way as I do about this?
Joe
