AOL Mode |ON - Me Too! From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe D'Souza Sent: Wednesday, January 09, 2013 1:52 PM To: [email protected] Subject: RANT: Downloading Patches for AR System and related / dependant applications...
** This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was 'very organized'. For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of searching what you want and downloading, is time consuming and not quite pleasing to the eye to find what you are looking for even if you are staring at it.. There may be a method in the madness there, but I for one do not quite like it. A couple of days ago for e.g. I spent some extra time looking for ITSM 7.6.04 Patch 003 there, and not finding it there, spent some more time just to make sure I might not be overlooking it.. In the end I felt I'm not overlooking it only after writing to the user community asking you'll if there really is a patch 003 for ITSM or not.. This is hardly a way to organize a catalog for an end user like me to search for when I am looking for something specific. I do not mind if they re-organize the shelf for downloading patches in a way better than that table field, but this is definitely worse than that.. How many of you feel the same way as I do about this? Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
