Review how the notification engine works against the incident form and create similar filter workflow for the worklog if they do not exist. You will also need to create your own templates and such for new messages. You would create and tailor 8xx filters to qualify to the company you're interested in
Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 458 592 245 [email protected] <mailto:[email protected]> au.fujitsu.com <http://au.fujitsu.com> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Thursday, 22 November 2012 5:21 AM To: [email protected] Subject: More Notification Questions ** Hi All, In ITSM 7.6, I need to create a email notification to a specific address that is sent when the Incident Work Info (Note) is updated and the Customer is XYZ. Since this is an active link push field, I can't figure out anyway to send the Note content with a notify filter. I am thinking I either have to do an active link push field to a custom form and notify on create or set field to a custom field in the Incident and use that with the notify filter. Really hoping for a clean way to do this. Any suggestions greatly appreciated. Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected] Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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