Frank, Instead of cn, use uSNCreated. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Monday, November 19, 2012 8:01 AM To: [email protected] Subject: ARDBC Unique Column
ARS 76.04 SP2 Created a vendor form to our LDAP directory using the "cn" attribute as the unique column (mapped Request ID to cn). I was told by the admins that "cn" would be unique for all users. However, what I am seeing is that the "cn" value is kept unique by making the value either all upper case, lower case or a mix of upper and lower cases letters. For example, "JOE SMITH" and "Joe Smith" are considered unique in LDAP. I can perform searches using the vendor form and get multiple results but when I toggle between each entry the values on the screen do not change. Remedy uses the "cn" value to retrieve the details and does not do a case-sensitive search but does a case-insensitive search and returns data for the first entry found. Base on the Joe Smith example I get two results but can only see details for the first record found. Is there a setting in Remedy that I can set to make the search case-sensitive? Thank you. Frank _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
