Hi all:

I have a question about 32bit v. 64bit OS in a 3-tier architecture for ARS
7.6.04 & ITSM 7.6.04 (Asset Management only).3


Our current PRD environment is an ARS 7.6.04 SP2 on a Win2003Server 32bit
OS with a SQL Server 2005 DB.  DB, Application, and Mid-Tier all on one
server for a small environment with no approximately 50 concurrent users.
 Our service ticketing application is 100% custom built.


I have installed a development ennvironment ARS, CMDB, and ITSM (Asset
Only) 7.6.04 SP3 on a single Win2008 32 bit server to to learn the ITSM
Administration and Asset Management Admin & User functionality - all seems
to be working OK with only a few minor glitches.


We're currently planning a PRD implementation involving a three-tier
architecture with separate for DB (SQL2008 64bit), Application, and
Midtier.  Our Server Team is wondering if we can make do with a single
Win2012 64-bit OS for the DB and two Win 2008 32 bit servers for Mid-Tier
and Application functions.


Not being a networking or OS expert, (just a lonely applicaiton admin) my
initial understanding of the differences in the two OS's leads me to
believe I should be making a case for a homogeneous server architecture.  I
think that any performance enhancements resluting from movement to a 64-bit
OS on the DB Server would be nullified by the slower performance of a 32bit
Mid-Tier server.   And, I would think the larger file and app sizes
associated with the CMDB and the Mid-Tier processing should realize greater
processing improvements in a 64bit environment.   It may be that in a small
environment such as ours, the differences would not be so great.  But I
could use some assistance getting my head around the concepts so I can make
the appropriate recommendations.


Any feedback on these considerations?

Regards,
Trez

Theresa "Trez" Moreland
Remedy Administrator
Maryland Department of Information Technology
45 Calvert Street
Annapolis, Maryland 21401
Tele:   (410) 260-7648
FAX:   (443) 926-7942

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