I thought the ORDER was: ARS CORE Core Patch -- if any Atrium Integration -- (like 8) Atrium Integration Patch ITSM ITSM Patch SLM SLM Patch SRM SRM Patch
--- I do not know if your order caused a problem or not.. On Mon, Nov 5, 2012 at 11:09 AM, Team Remedy <[email protected]> wrote: > Hi, > > we are trying to upgrade ARServer, Atrium Core and ITSM 7.6.04 SP4. > > In particular we are making the following steps: > ARSever 7.6.04 SP3 - > SP4 > Atrium 7.6.04 SP2 - > SP4 > ITSM7.6.04 SP3 - > SP4 > > ARServer SP4 upgrading ok, Atrium SP4 ok but when restart the server, the > log rows filler these lines: > " > log4j: WARN Continuable parsing error 5 and column 99 > log4j: WARN Document root element “log4j: configuration”, must match > DOCTYPE root “null”. > log4j: WARN Continuable parsing error 5 and column 99 > log4j: WARN Document is invalid: not grammar found. > " > > In adding trying to upgrade ITSM SP4 after Atrium Core SP4, the installer > it is throwing the message in attached: > "Another instance of BMC Remedy ITSM Suite has been detected on ...." > But we are not changing the install location. > > Any ideas? > > Best Regard > David > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
