Warren, I am in full agreement that the old pdf's were more usable than the current wiki (exporting a document space to a pdf leaves you with a several thousand page pdf). However, from talking with the documentation folks at WWRUG, they are very interested in making it be the best it can be. Last week, I tested their resolve by adding a comment to one of the pages that was confusing and wasn't providing the information I needed. Reasonably quickly, maybe a day or so, someone got back to me and willingly worked with me to make that section much more readable and accurate. Overall, it was a positive experience.
So make sure to add comments and suggestions to the pages you think need improving, and it should get better. Thad On Fri, Nov 2, 2012 at 8:58 AM, Warren R. Baltimore II < [email protected]> wrote: > ** > Just to better illustrate my issue.... > > 1 hour ago, I started hunting for documentation on spoon. Specifically, > how to use the darn thing! I found the section I needed releatively > quickly, but when I went to convert it to PDF, it took me 30 minutes to > find the sections I needed, and now it's taking 20 minutes to convert the > sections to .pdf! I just want a simple doc! > > > On Fri, Nov 2, 2012 at 11:33 AM, Shellman, David <[email protected]>wrote: > >> ** ** >> As I said. I prefer the OLD PDF documentation. >> >> Dave >> >> ------------------------------ >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *patrick zandi >> *Sent:* Friday, November 02, 2012 11:32 AM >> >> *To:* [email protected] >> *Subject:* Re: ARS Wiki >> >> ** Dave: >> the new problem is the references in the PDF's point to links on the >> internet.. =8^ P >> >> On Fri, Nov 2, 2012 at 11:06 AM, Shellman, David <[email protected]>wrote: >> >>> ** ** >>> I prefer the old PDF documentation. Note that on our servers, browser >>> access to the Internet is blocked. So to access any external documentation >>> is a multistep process. >>> >>> I can have the PDF's saved locally on our server that I can open. Or I >>> can store them on my iPad to view. >>> >>> In each case I don't have to go searching for anything. It's in one >>> place and clearly identified by name. >>> >>> Dave >>> ------------------------------ >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> [email protected]] *On Behalf Of *Warren R. Baltimore II >>> *Sent:* Friday, November 02, 2012 10:52 AM >>> *To:* [email protected] >>> *Subject:* Re: ARS Wiki >>> >>> ** >>> I get the sharing aspect of it, but the problem is that it is neither >>> intuitive or fully baked (a BMC specialty if you ask me). It shouldn't >>> take me an hour to find documentation and finally have to submit a helpdesk >>> ticket to do so. And then, they send me the wrong thing because obviously, >>> they are working with the same system (to their credit!) and can't find the >>> right stuff either! >>> >>> I mentioned to a friend that when I go looking for docs anymore, I feel >>> a little like Indiana Jones trying to find some weird artifact deep in the >>> bowels of some dangerous tomb.... >>> >>> >>> On Fri, Nov 2, 2012 at 9:55 AM, Drew Shuller <[email protected]>wrote: >>> >>>> ** Hi Warren. The Wiki takes some getting used to. I agree, it's >>>> painful, but it's very useful. >>>> >>>> I'll be reading something one day and then won't be able to find it a >>>> couple of days later. And, they seem to be adding things as we go along. I >>>> swear, there has been very useful information about 8.0 added in the last >>>> two weeks, after I started the ITSM install process. Some of the 8.0 >>>> information still refers to 7.6.4, and sometimes the information isn't >>>> where you would think it should be. I wish the website ran faster. I do >>>> miss the Master Index. >>>> >>>> But overall it's a good resource. You can add pages or entire sections >>>> to your favorites section on the Dashboard, which is a lifesaver for me. >>>> You can leave a comment on any particular page, which is a huge plus. You >>>> can see the change history of a page. You can generate a pdf or Office >>>> document of any page, or forward a page via email. So it's a living >>>> breathing set of documents that BMC seems to be updating regularly. >>>> >>>> Drew >>>> JTF-Bravo, Honduras _attend WWRUG12 www.wwrug.com ARSlist: "Where the >>>> Answers Are"_ >>> >>> >>> >>> >>> -- >>> Warren R. Baltimore II >>> Remedy Developer >>> 410-533-5367 >>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >> >> >> >> -- >> Patrick Zandi >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
