So how are your Mac users doing with Safari? I am still seeing myriad problems trying to access Remedy Knowledge Management 8.0.00 content in Safari from a search (and that is content CREATED in RKM 8.0.00). It's better than 7.6.04.x (which does NOT work AT ALL, and forced us to keep RKM 7.2 in production when we upgraded everything else to 7.6.04.01 a year ago), since search results now display - finally after over a year waiting - but the actual articles do not open properly from the search results page. Incidents and Change Requests display properly, as they are indexed in FTS as well and show up in the results list, but not the native RKM content. I am guessing that anyone using chrome has the same experience as Safari since it is the same engine (I don't install or test it since it isn't supported). When you open a KB article from the search results you get a large blank gray screen where the content should be. If you click on the Advanced View button at the bottom of the screen you actually get a correct display, but not in the default view.
Just wondered since I'm sure that you have MANY Mac users in your customer base. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mike Gould Sent: Monday, September 24, 2012 4:31 PM To: [email protected] Subject: ITSM 8.0 in Production ** Congratulations to the BMC Team on the 8.0 GA! The U.S. House of Representatives participated in BMC's Select Market Availability (early release) program and has been running 8.0 in production since September 4th. There are some great new features in 8.0 (redesigned SRM interface, Social Collaboration, Email Rules Engine, Copy/Paste Workflow elements, Wiki-style documentation, and many more) that we're really excited about. We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the most stable releases I can remember in my 12+ years developing Remedy applications. I definitely recommend everyone take a hard look and start planning your next upgrade sooner than later. See everyone at WWRUG12! Regards, Michael Gould Manager, Remedy Systems U.S. House of Representatives ARS 8.0.00 ITSM 8.0.00 Solaris 10 Oracle 11gR2 _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
