What we found was on an Oracle server is that it would get all the rows of the 
query and then return the first X in the list limit.  This really didn't 
resolve the issue on the server side.  After moving to MSSQL and looking at the 
SQL that ARServer generates, it uses the TOP statement with the list limit, so 
this is limited on the database and those extraneous rows are never sent to the 
AR server.

We have two AR servers, one is used for user connections, the other is for 
AIE\CMDB\Bulk Updates.  For the user facing server we allow unqualified 
searches, but limit the rows to 3000.  This has proven to be a suitable middle 
ground and we haven't had much of an issue with poorly formed queries.  The 
other backend type server, we don't limit it in either regard.

Jim Coryat
Senior Software Engineer
Micron Technology Inc.

From: Saji Philip [mailto:[email protected]]
Sent: Wednesday, August 29, 2012 6:07 PM
Subject: Re: unqualified searches

**

Hello Paul,

There are ways around the "unqualified search" issues as you hit upon.  
Personally, in our org we found unqualified searches caused degradation in our 
performance and at times locking up the mid-tier.

To solve our problem our admin has put in a get list limit.  But we also have 
disallowed unqualified searches.
On Aug 8, 2012 1:54 PM, "Hodgdon, Paul" 
<[email protected]<mailto:[email protected]>> wrote:
**
Is there any harm in allowing unqualified searches in a production environment. 
 We had been told that we should disallow this for production, but we are 
finding that in order to leverage some of the reporting capabilities 
(dynamically choosing parameters such as groups) this option is prohibiting 
this.  In essence this really isn't doing much as a user can do a search where 
incident number is not null.
-Paul


IT Accounts & Remedy Administration Manager
University of New Hampshire
Client Services
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