Hello Everyone,
Environment, AIX 6.1. with ARS 7.5P4 on 11g (local) Websphere 6.1, MT 7.5P4 32bit install. History, we have been using runmacro to create automated tickets for a long time. So it is bridge between TEC/Ominbus and Remedy. Occasionally and lately we have been experiencing this issue: The runmacro executes successfully, but one of the parameter (variable) of the runmacro is incorrect and should have issued an error (stdout) which is piped to a file and logic written against. Nothing has changed, this works for other parameters populating the runmacro format. I look at the filter logging to see if it captures the error that should be stdout, but no error in logs. Is there a better way to trouble shoot this? Successful Example: $s -e Automation -p Automation_Tag=REMEDY_TEST -p SRD="Testing, Please ignore" -p work_desc="Testing Please ignore" -p Cust_Iden=ValidCustomer -p Severity=4 -p * BMC Remedy Action Request System Unix Runmacro Version 7.5.00 Copyright (c) BMC Software, Inc. 1991-2009. All rights reserved. Executing macro - Automation. Please wait... Request AUTO00000473341 was successfully created. - [ARNOTE 1100] Macro - Automation processing complete. UnSuccessful Example: $s -e Automation -p Automation_Tag=REMEDY_TEST -p SRD="Testing, Please ignore" -p work_desc="Testing Please ignore" -p Cust_Iden=InvalidCust -p Severity=4 -p* BMC Remedy Action Request System Unix Runmacro Version 7.5.00 Copyright (c) BMC Software, Inc. 1991-2009. All rights reserved. Executing macro - Automation. Please wait... (STDOUT ERROR SHOULD EXIST HERE, FOR INVALID CUSTOMER) Macro - Automation processing complete. Successful UnSuccessful Example: $/usr/ar/remedy/bin/runmacro.6.3 -x rmdyprod -a 59500 -d /home/remedy/arHome/arcmds -e Automation -p Automation_Tag=REMEDY_TEST -p SRD="Testing, Please ig> Action Request System Unix Runmacro Version 6.3 Copyright (c) BMC Software, Inc. 1991-2005. All rights reserved. Executing macro - Automation. Please wait... - The Phone # you have entered is not in a valid format. Please use either (###)###-#### or (###)###-####x#### [ARERR 27000] Macro - Automation processing complete. DEE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
